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Software issue

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‎08-06-2023 19:49

‎08-06-2023 19:49

I have been having challenges with my sense. Haven't been able to pair with phone app for the past month. It also will freeze on the logo screen. It is also a day behind. My premium membership just renewed this month and if the watch doesn't work, how do I get a replacement and or a refund for canceling my membership 

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1 REPLY 1

‎08-06-2023 20:45

‎08-06-2023 20:45

Hi @Jreyes2769 - the watch may have a fault but try this first.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure that there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this isn't working remove the watch entries from the phone's Bluetooth and repeat the procedure but this time click profile photo and "+ Set up a Device".

It may be a good idea to switch clock face in case it is causing problems. You can do this on the watch itself.

Author | ch, passion for improvement.

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