Step counter not working after returning from overseas trip

[robhendriks]

I spent 2 weeks in Europe and my Sense auto-adjusted to the local times, which worked great. However, after returning to Australia I noticed the number of steps wasn't tracked, as well as some other items, like the exercises. I had to close/open the Fitbit app as well as reboot my Sense. Is this as expected? Thanks, regards, Rob.

[Guy_]

Hi @robhendriks - there is sometimes a problem with correcting the time zone and time on return from another time zone.

Try clearing the storage cache and force stopping the Fitbit App.

You can also clear it by clicking profile photo in the Fitbit App and App settings, disable automatic time zone and location and set time zone manually and sync with the watch.

Then you can reenable automatic time zone.

It is a good idea to restart both watch and phone to make sure the time gets set right and there is good syncing.

It's possible if watch time and phone time are too different that it has a problem syncing automatically.

[robhendriks]

Thanks, Guy_, rebooting my Fitbit watch and stop/starting my Fitbit app did the trick, cheers, Rob.