Steps are not syncing in app

[Canneloni]

Since this morning my Sence is not syncing the steps or the Sp02 data to the app. It says “looking” instead of “syncing”. Does anyone else have this problem?

[Guy_]

Hi @Canneloni - just in case, try restarting the watch and logout of the app and restart the phone, it may help fix it.

[Canneloni]

Thanks for this, it now works. 

[RachelGomez1619]

Here’s what you need to do to fix this problem.

Solution 1: Restart the Fitbit Sense and connected smartphone
Restart the Fitbit Sense and connected smartphone

The first thing you will want to do in this case is to restart both your Fitbit device and smartphone. This will refresh the connection and operating system of both devices.

To restart the Fitbit device
Press and hold the button solid state button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

To restart the connected smartphone
Press the power button until the phone turns off. Wait for a minute before turning it back on.

When both devices are turned on they should automatically connect via Bluetooth if they were connected previously. Try checking if both devices can sync.

Solution 2: Manually sync the Fitbit
Manually sync the Fitbit

You can force the Fitbit to sync by swiping down on the Fitbit app home screen then release. You will see a turquoise line worm its way from left to right just above the main tracking panel.

This may help you,

Rachel Gomez