Sense wont open settings, timer and alarms

[moontesa]

Hi 

My sense suddenly stopped opening settings and other apps.

This is problematic because without access to settings I cannot perform any data factory reset or even turn it off.

The watch is synching correctly and its up to date with the latest FW. I have tried rebooting it several times.

Is there a way to do a factory data reset  without accessing settings or any known workaround? 

Thanks

[Guy_]

Hi @moontesa - yes you may have to doa factory reset using the button, chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[RachelGomez1619]

Smartwatches might be loaded with sensors and fancy features, but their primary task is to display the right time, as the name suggests. If your Fitbit is now showing the incorrect time, here’s how to correct it quickly.

Time issues
To correct your Fitbit’s time, open your phone’s Fitbit app, and tap your profile picture on the Today tab. Select App Settings > toggle off Automatic time zone > tap Select time zone and select the correct zone. Finally, sync your Fitbit. Your tracker should now display the right time.
To switch between 12- or 24-hour time, you’ll need to open the Fitbit dashboard on your web browser. Once logged in, tap on the gear icon > Settings > Personal info. Tap Clock Display Time under the Advanced Settings section, then select 12- or 24-hour time. Tap Submit and sync your Fitbit.
More details: How to change the time on your Fitbit

Clock face issues
Sometimes your Fitbit device may not successfully implement a new clock face. There’s no clear-cut fix from Fitbit for this issue, but there are a few things you can try to remedy it.

First of all, try installing a Fitbit-made clock face. If this is successful, the problem lies with the clock face you’re trying to install. If the issue lingers, we’ll need to troubleshoot other potential issues.
Try restarting your smartphone and Fitbit. Instructions on how to do this for your particular model can be found at the foot of this article. Once both devices are up, try changing your clock face once more.
If the above step didn’t fix your problem, double-check that there are no software updates available for your smartwatch, tracker, or Fitbit app. If there is an update available for any of these, update them.
If all else fails, consider factory resetting your Fitbit. This should remedy the problem.

Regards,

Rachel Gomez