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Steps in app do not match

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‎09-18-2022 17:13

‎09-18-2022 17:13

The steps in my app are incorrect. For instance Tuesday indicated that I only walked 58 steps, however, when you go to that day I walked a lot more. The same is happening for today and neither match what is on my watch.

 

Has anyone had this happen, and so you have a fix? 

 

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‎09-18-2022 21:09

‎09-18-2022 21:09

Hi @SarahReneeP - it is important to check the watch is fully synced.

 

In the Fitbit App, pull down the screen and follow the sync state in the status bar, or click profile photo and beside the Sense icon you will have the latest sync details.

 

The actual display for some values is calculated so even after sync you may need to wait for the information to be displayed.

Author | ch, passion for improvement.

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‎09-19-2022 04:53

In response to Guy_

‎09-19-2022 04:53

Good morning, Guy. I have already done that as well. I wish there was an easy way to post a photo. 

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