Still not syncing

[Hevbit]

I have tried everything, uninstalled, reinstalled, turned devices on and off again! Since reinstalled it won't connect to Bluetooth! Recognises watch is there but not connecting! Have Samsung a71 android 10, but nothing is happening! Tried contacting support to find emails not being accepted at present! Starting to think it was a waste of money

[Guy_]

What is currently displaying on the watch?

Can you please also confirm the versions of watch Firmware and Fitbit App

On the watch

Swipe left

Settings

About Sense

System Info

Version [2nd field]

Version at the top

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

[rorytee]

I totally agree. I have done all the same things and I also have Android 7.1.1 but the Sense won't communicate with either of two windows 10 computers I have tried. I did originally but lost all contacts about three days ago.

[rorytee]

The watch seems absolutely normal. Its version 44.128.4.17

Ap version 3.37.1

[Hevbit]

Watch states 44.128.4.17

Fit app 3.37.1

[Guy_]

@Hevbit @rorytee Thats good, how it should be.

If after restarting phone and watch [with no other Bluetooth devices in the vicinity] its not working right, probably best to contact Fitbit Support directly. They may be able to help you.