Stop working. Will not charge. Help!

[bvecc]

Help!  I purchased a Fitbit Sense on Amazon.  Loved it.  Worked great. But then all of sudden shorty after I bought it, it would not charge/turn on after attempting to charge.   Just enough time passed that I cannot return.  I went bact to my old cracked Fitbit charge.  And the new fancy dancy Fitbit is a paper weight on my desk.  Any suggestions?  Tricks?   

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options