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Stopped syncing Aug 13th 6pm EST

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‎08-14-2023 04:06

‎08-14-2023 04:06

I've change nothing, app is up to date, turned off Bluetooth and restarted phone, turned Bluetooth back on. Sense is in the Bluetooth list as connected. Has not sync since 6pm yesterday (Aug 13th). 

A few weeks ago I  noted that floor calculation had gone mad and was no longer anywhere near accurate. Which it used to be btw. 

Is there an ETA on a fix for syncing??

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6 REPLIES 6

‎08-14-2023 04:40

‎08-14-2023 04:40

Update... as of a few mins ago my Sense finally synced. 

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‎08-14-2023 04:41

‎08-14-2023 04:41

Hi @catbrat101   Syncing issues generally happen when there is a change in either the tracker or the phone. It is not usually resolved by an update. What usually works for me is Restart your watch, then go to the phone's Bluetooth and unpair the Sence from the Bluetooth list, turn off Bluetooth and restart your phone. Then go back to bluetooth settings and turn it on again, but DON'T try to repair your Sense. Then go to the Fitbiy App and try syncing.

If that fails then I suggest going through  THIS Help Article on Syncing problems and bo through it item by item.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-14-2023 06:07

In response to NellyG

‎08-14-2023 06:07

Quite a few poeple have noticed Bluetooth connection issues & sync issues with the most recent FitBit app update.

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‎08-14-2023 15:23

In response to Scott337

‎08-14-2023 15:23

Seems so...back to not syncing tonight. 

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‎08-14-2023 15:24

In response to NellyG

‎08-14-2023 15:24

I've done all those steps. Thanks. Syncing is not working properly 

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‎08-15-2023 04:48

‎08-15-2023 04:48

Aug 15th and still not syncing properly. I've done all the suggested tips. Prior to Aug 13th there were no issues. I've changed zero. I hear others are having issues but I'm not seeing posts in the Sense forum? Not meaning to be a pain but this is really annoying. Maybe contacting Fitbit directly will help.  

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