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Stuck initial setup

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‎01-03-2021 02:31

‎01-03-2021 02:31

Does anyone have a solution for a stuck sense?

 

It’s stuck on 3/4 update after purchase. Tried restart of app, phone and device and it just loads back to 3/4. 

I also tried to forget it from the app; and now it won’t find it again. 

 

thanks 

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4 REPLIES 4

‎01-03-2021 03:01

‎01-03-2021 03:01

Maybe it's an internet connection issue. Try rebooting your router. Make sure you give enough time for a full update. It takes a while to update your fitbit software. 

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‎01-03-2021 11:18 - edited ‎01-03-2021 11:19

‎01-03-2021 11:18 - edited ‎01-03-2021 11:19

What phone are you asking for help with @Govi.

If it is an android, you will need to stop/ shutdown the app through the phone's settings. Simply swiping off the screen will not stop the fitbit app. 

 

Are you updating through WiFi or Bluetooth? 

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‎01-03-2021 11:56

In response to Rich_Laue

‎01-03-2021 11:56

I'm all good. I was trying to help another individual with Fitbit Sense
issues. Thanks anyway.

Regards,

Darrell Widney,B.Com.
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‎01-04-2021 19:13

‎01-04-2021 19:13

Thanks everyone for the help

 

i took it back to the shop and the replacement was updated in 5 minutes 

 

must have been the unit 

 

cheers 

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