Stuck initial setup

[Govi]

Does anyone have a solution for a stuck sense?

It’s stuck on 3/4 update after purchase. Tried restart of app, phone and device and it just loads back to 3/4. 

I also tried to forget it from the app; and now it won’t find it again. 

thanks 

[DVWID]

Maybe it's an internet connection issue. Try rebooting your router. Make sure you give enough time for a full update. It takes a while to update your fitbit software. 

[Rich_Laue]

What phone are you asking for help with @Govi.

If it is an android, you will need to stop/ shutdown the app through the phone's settings. Simply swiping off the screen will not stop the fitbit app. 

Are you updating through WiFi or Bluetooth? 

[DVWID]

I'm all good. I was trying to help another individual with Fitbit Sense
issues. Thanks anyway.

Regards,

Darrell Widney,B.Com.

[Govi]

Thanks everyone for the help

i took it back to the shop and the replacement was updated in 5 minutes 

must have been the unit 

cheers