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Sense stopped measuring during night

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‎12-28-2020 11:48 - edited ‎12-28-2020 11:49

‎12-28-2020 11:48 - edited ‎12-28-2020 11:49

Did anyone else have this happen? Last night between 12:30 and noon today my Sense didn’t measure anything, no sleep, no heart rate, no other data. All graphs are missing during that period. It’s recording now, but what caused this and will it be fixed? Is data there but now showing or what?

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2 REPLIES 2

‎01-03-2021 18:58

‎01-03-2021 18:58

I had no data between 4 a.m. and 5 a.m. this morning while sleeping. No oxygen variation or resting heart rate. Scared me for a second, then quickly realized there was just no data. I suspect my watch lost contact with my wrist for that hour. 
Every other night there has been continuous data. 
Not sure why yours happened over a long period of time. 

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‎01-04-2021 13:44

‎01-04-2021 13:44

@Lilian if Sense didn't read the HR, then there will be no sleep data, etc. Like @SunsetRunner this might have been due to lack of contact with your skin or mere fluke. Please reboot your tracker by pressing and holding the button for 10 seconds until screen goes blank and fitbit logo flashes.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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