Syncing & ECG App Don’t Work

[aolivarez_08]

I purchased my Fitbit sense on 4/18/21 

since the day I bought it the ECG app never worked. At the time I was busy and was like “I’ll figure it out all later and forgot about to.” 

other issues popped up, battery draining, not syncing, and I was like “hmm let me see if that ECG thing works after all.” 

Long story short here are my problems: 

Mainly and most importantly: the Fitbit won’t Sync properly! I have been a loyal customer owning a Charge, Charge 2, and Inspire before the Versa. (I love the app) BUT it won’t sync! I have to troubleshoot it every time I want to sync it! I have already chatted it customer support, been on the phone with customer support they guide me through the steps and it works for the time being but the next day, even a few hours later same problem again! And again I find myself having to troubleshoot my device! I should not have to do that! It is such a headache! I am so, so dissatisfied and regret my purchase, would not recommend a sense to anyone! I have had it for less than 2 months! How can I be dealing with all these issues! I feel like o got a faulty one/ glitchy one… and it should be under warranty can someone help me either get my money back or get a new one that actually works properly!!!???

[DramaQueenDiva]

Hi @aolivarez_08,

If you want to exchange it or get your money back, you will need to return it to the retailer that it was originally purchased from, along with your receipt.  If that was Fitbit, they should have no problem refunding or replacing it.  But it if was from a third-party retailer, you will have to speak to them and honor their return/exchange policy.

[sanman202]

Yep and it's even worse now with the latest firmware update. I guess the customers are beta testers. They release these devices knowingly that there are issues and then we're the testers, and they still can't figure things out. I'm at the end of the line with Fitbit. It's mind boggling how they can't get syncing down by now after many years of this. Bluetooth technology is not new. Also having a Pixel device (Google) you'd think they'd get the syncing  down with this update or at least better, (not worse) especially waiting 7 months for this latest firmware update. Who has time for issues like this? We're all busy and the need to restart your watch everyday or disabling Bluetooth, well that's something the Fitbit Engineers should be doing to figure this out, not the customers. Technical issues will happen but this is enough of this syncing. This is not the first FitBit device, this goes back years with this issue. And no, i don't want to hear again to restart your watch and disable Bluetooth as a fix. We're done with this. I just canceled Premium and next the Sense will be on a second hand sale website. That's where it belongs.