Syncing issue

[Ec1959]

What is happening with Fitbit - I have been unable to sync for 15+ hours to my phone or PC!

Yes, I have gone through the standard response - shutdown the restarted the application, shutdown and restarted the phone, shutdown and restarted the Fitbit, removed the Bluetooth connection and re-instated.

I AM OVER ALL THE ISSUES THAT HAVE CREPT INTO FITBIT AND CANNOT RECOMMEND ANYONE PURCHASE ONE

Congratulations to Fitbit & Google - your lack of concern to issues and users has turned a great product into a useless and expensive paperweight and has lost a dedicated user of 7 years.

As I use my activity and sleep data in my weight loss program, the fact that I cannot sync my device means that I have almost certainly lost days of information.  I have bitten the bullet and replaced my Fitbit wearable device with one that is a lot more reliable and has a far better user support base, and a far better integration with my phone.

If asked for recommendations on a tracking device I would certainly NOT recommend Fitbit.

[Guy_]

Did you logout of the Fitbit App and log in, go to the home screen and click on the Sync popup?

Also make sure you aren't using any other devices with Bluetooth while trying to sync.

[Ec1959]

Tried all of this - I STILL have no sync over 36 hours now!

Sent from my iPhone

[Ginger999]

HI Ec1959, I hate to tell you but .....I have had no sync since Wednesday last week (4 days) even though done the same as you many times... and now Fitbit watch is 10 min slow arghhhhhhh.... sooo frustrating!!

[Guy_]

Have a look at this article

If you don't succeed probably best to contact Fitbit Support directly. They may be able to help you.

[Ginger999]

Hi Guy_  Yep read the above and already tried it all & still doesn't keep synced and now my Sense is 11 mins slow when I got up this am.

Sent email to Fitbit support and they sent auto reply that I go to Help Site.. done that !!!  or visit Community Forum ... done that!!!  or as they state that as Fitbit are "No longer offering support by email..... you can always chat with us on line or give us a call.  Click here ... so.... lines only open Mon to Fri and CHAT, when I click on it ..it doesn't work...  as it says "Chat popup window is blocked" !!!!

Very frustrated with actual Fitbit after Sales Support and after seeing all the issues on Fitbit Community Im afraid I have lost total faith in Fitbit.

So I have again sent an email to Fitbit support and hopefully some actually  reads it... and I am asking for a refund.  Let's see how that works!!!

[Ec1959]

Been there, done that
Unfortunately, I can NOT even start a chat session with Fitbit - they are either not on line, or the link is not working.

This is the last nail in the coffin for Fitbit - after 7 years using the Fitbit products, the last 6 months has been so frustrating with no real support and no real answers to a number of issues I have had. As soon as I get my replacement smart watch set up, I will be retiring Fitbit completely and never returning

Sent from my iPhone

[Teffhead]

Had the same issue, thinking of doing a web campaign to tell prospective buyers not to buy. Call it the **ahem**bit. Very frustrated. Over the last year I’ve had two iconic which both broke plus replaced it with a sense a month ago. Now it won’t sync. Tried everything apart from taking a hammer to it