Sense no longer records stress management score

[Daxola]

I bought my sense watch a year ago.  I bought it because I liked the stress management features.  These features have never worked consistently.  It is June and I have had 12 stress management scores and 17 sleep scores since January.  I live in British Columbia Canada.  I was told that these features don’t work in my region.  They didn’t tell me that when I bought the watch.  And if they don’t work, why do I still get a couple scores every month.  Weird.  Also the EDA scan has stopped working.  All the features that I bought the watch for don’t work. I would have stuck with my old fitbit watch if I had known this.  I don’t recommend this watch, unless you live in the proper ‘region’ I guess. 

Moderator Edit: Clarified subject and updated label

[LokeAa]

Hi, @Daxola, it sounds odd these features shouldn't be available in Canada. In February you got access to the ECG app, so I can't see any reason sleep management and stress management is unavailable. I would try to contact support again.

Fitbit Sense getting ECG feature in Canada with update coming this month (mobilesyrup.com)

[Daxola]

Just tried the ECG and it worked.  The other features still don’t.  Where do you find the ECG results in the app?

[LokeAa]

@DaxolaHere is the English manual for the ECG-App

Stress management is a premium feature. You have activated your premium subscription?

[Daxola]

Ya I have the premium feature.  Do you get a stress and sleep score everyday?

[LokeAa]

@Daxola If not every day, I'd say around 90%. I am having trouble with HRV readings. They are way off.