help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2022 16:28

‎08-10-2022 16:28

I've only had my Sense for about a month and I constantly have issues with it syncing with the app properly. It hasn't tracked my sleep for the past two nights, and more often than not when I check the app it's not syncing with my watch in terms of updating step count or anything. I've tried the fix suggestions of restarting both the app and the watch but that's not helping. Does anyone have any suggestions?

Best Answer
0 Votes
1 REPLY 1

‎08-10-2022 18:27

‎08-10-2022 18:27

You have granted access to all app permissions? Battery setting has to be "Do not optimize".

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer