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Testing watch features before giving to intended customer.

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‎06-14-2022 17:10

‎06-14-2022 17:10

I bought this watch (Fitbit Sense) For my 81 y/o mom primarily for the health monitoring features. Before giving her the watch I needed to test it out and learn all the features. After 3 weeks of testing I am totally sold on the benefits of having my mom wear this watch 24/7/365. However I am unable to completely reset all the data (Badges and other milestones). According to Fitbit the only way to do this is to delete the original account and create a new account. BUT by doing this I will lose 5 months of FREE PREMIUM service. This seems unfair and basically bad business practice from a customer service perspective.

- Happy but un-happy and frustrated customer.

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‎06-14-2022 21:30 - last edited on ‎09-06-2024 10:00 by Fitbit Moderator

‎06-14-2022 21:30 - last edited on ‎09-06-2024 10:00 by Fitbit Moderator

Hi @JohnboyMaui  - ask customer support if they can ensure premium will still apply to the new account when you set it up again.

Normally the (free) subscription is tied to an email address and if you removed the email address (account) from Fitbit and recreate it the subscription should still be linked. Only they can tell you if this will work.

Author | ch, passion for improvement.

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