The Fitbit Sense charger is defective, the company knows it but does nothing to solve this situation

[alexphantom]

I bought a Fitbit Sense in march 2020. I really like the watch a lot. Especially for its health sensors. But in this period I have already bought 5 (the last one 10 days ago) chargers. The charger of the Fitbit Sense is very bad and defective. I contacted Fitbit Support to inform them of my situation. The answer was that since I don't have a warranty, they can't do anything. That I have to buy a new one at the store. I have been paying the premium for two years. I mean, my investment in an expensive watch like this is over $600 (watch, premiums, additional chargers). That response is disrespectful considering that Fitbit is very clear that the charger is bad. That is scamming customers. Just to comment on my situation for those looking for information on this topic. Well, it happened to me that I decided a week ago to look for information if other clients were in the same situation. Have a good day

[Guy_]

Hi @alexphantom - you obviously found people in the forums having charge cable issues. You can get more robust ones quite cheaply - the one I got that hasn't failed click link & photo.

See also the first tip in this link Main charging tips it may help make your replacement charge cable last.

[alexphantom]

The cables that I have bought have been 2 original and 3 cheap. The tips are not bad but that is a matter of luck. Good for you, but even the worst car in the world has lasted someone years. 5 broken chargers are not an accident. And I'm not the only customer. Obviously, if the cable is so "FRAGILE" that it must be treated with extreme care, the cable is poorly designed. Because we are talking about a device that must be charged frequently (even every two or three days, in two years it is enough). The pin sinks and is beyond repair. So it's bad design. It has nothing to do with taking maximum care of it.

[alexphantom]

I am quite careful with the device. It is magnetic and putting it correctly is enough. But if the design is bad depending on a brittle pin then the risk is very high. Check the experiences recorded by customers in this forum and you will understand

[Guy_]

@alexphantom- It shouldn't break but the reason may be a lot to do with how it is operated. So yes poor design.

If the watch is frequently [daily] attached/detached live there is a risk of a short circuit at some point and if the watch contacts aren't perfectly making good contact [from being dirty] there can be sparking. Both conditions could cause the fuse spring to over heat and break.

The older Versa clasps were much more reliable and sturdy and rarely needed cleaning or caused slow charging..

[alexphantom]

It has nothing to do with the short circuit. The pins sink. Also they have no fix.

[Guy_]

@alexphantom- yes the fuse spring breaks and no longer pushes out the pin.

[Clove6060]

@alexphantom 

Just buy a new one ( that is not Fitbit) that will last.

I think in addition to finding others with a faulty charger, you’ll find others who bought a non oem charger that works. One and done. 
What is your time worth?

[AlMid]

I'm in the same exact situation, and yes they ARE disrespectful. They say, "this is not the experience we want you to have" and then in the same breath tell you too bad because "policy". I'll never buy another Fitbit product. 

[alexphantom]

I'm going for five. In two years.

[alexphantom]

Or they just tell you "buy yourself a new one". Obviously I can buy a new one. But when we have already bought several in a few months, then that answer is to put our heads in the sand.

[alexphantom]

Yes, that happens when you come across poor product support. And the only door they offer you is .... YOU ALREADY KNOW

[alexphantom]

Do you think it's a timing issue? Letting other customers know what's going on with this product is priceless in time and money.

[Clove6060]

Everyone already knows. It’s been going on for years.

[alexphantom]

There are always those who don't know yet. But also what you say has been known for years is because many clients transmit their experiences. That's why I say mine here. That helps people know what to buy.

[Rdorador1]

It has happened to me as well. It is hard to believe a company owned now by google is so cheap and not solving quality issues. I am tired and I will get chargers made by will-fit manufacturers. Much better quality!

[SunsetRunner]

I've had the same issue with my sense. Always got a slow charging error every time I connected to the charger ever after replacing the charger and with two different senses. Also, the screens fell off of my senses both after about 7 months of use. Seems to be a poorly made, defective product.