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The exercise app on my Sense won't open

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‎11-03-2023 17:07 - last edited on ‎11-04-2023 04:48 by Fitbit Moderator

‎11-03-2023 17:07 - last edited on ‎11-04-2023 04:48 by Fitbit Moderator

When I tap the exercise button screen on my sense watch it won't open. Any idea how I can fix this. All the other apps work when I tap on them. TIA

Moderator Edit: Clarified subject

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‎11-04-2023 04:50 - edited ‎11-04-2023 04:51

‎11-04-2023 04:50 - edited ‎11-04-2023 04:51

Hi there, @Jec157. Welcome to the Fitbit Community Forums. I'm sorry to hear that the exercise app on your Sense isn't responding. Thanks for checking that the other apps do. 

If you haven't done so yet, please restart your Sense as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-04-2023 04:50 - edited ‎11-04-2023 04:51

‎11-04-2023 04:50 - edited ‎11-04-2023 04:51

Hi there, @Jec157. Welcome to the Fitbit Community Forums. I'm sorry to hear that the exercise app on your Sense isn't responding. Thanks for checking that the other apps do. 

If you haven't done so yet, please restart your Sense as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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