08-28-2025
22:46
- last edited
yesterday
by
DavidFitbit
08-28-2025
22:46
- last edited
yesterday
by
DavidFitbit
My sense watch is not starting though it's fully charged
Cannot start my sense watch. Looks like a problem with starting switch . Help pls
Moderator edit: merged reply
08-29-2025 06:09
08-29-2025 06:09
Hi @Mhegde I merged your posts together because they are the same topic. The Sense doesn't have a physical button. Fitbit calls it a haptic button. You see a depression where a physical button would stick out. Do you feel a slight vibration when you press on the button? If you feel that slight vibration, please try restarting your device. You press and hold that "button" for 10 seconds to restart it. Can you try changing your clock face from the Fitbit app? The app must communicate with the device and that might wake it up.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
Monday
Monday
Hi @Mhegde - in the Fitbit app check when the watch last synced, this will tell you when it was last fully charged for sure ( it may have fully discharged since).
In any case placing the watch on charge should start it automatically, if the charge cable isn't faulty.
The watch (or display) may also have a problem, you can see which by syncing while the watch is on charge, if that is working.
The last sync time is important to verify to know what might be the problem.
Author | ch, passion for improvement.