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Sense - Not charging

13 hours ago - last edited 7 hours ago by Fitbit Moderator

13 hours ago - last edited 7 hours ago by Fitbit Moderator

My sense was stopped working despite leaving this for charging and it doesn’t charge no lights up or any function works not sure what to do it looks perfectly find 

 

Moderator edit - updated subject for clarity

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2 REPLIES 2

12 hours ago - last edited 12 hours ago

12 hours ago - last edited 12 hours ago

Hi @AADY.  Please take a close look at your Sense charger before giving up.  Look at the charging pins.  Make sure all the pins look the same and that one didn't get depressed into the charger.  Many users have seen this.  You don't say whether your battery has shown signs of age or not.  But this is something you should look at if this was 'all of a sudden' behavior.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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7 hours ago

In response to LZeeW

7 hours ago

Hi @AADY and welcome to the forums. 

In addition to what @LZeeW said, please try to restart your device as explained here:How do I restart my Fitbit device?

Please also take a look and follow the advice shown here:  Why isn't my Fitbit device's battery charging?

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