Factory Reset failed, Red X with "Data not Cleared, Sync and try again"

[Debi_C]

I have tried all the different responses for this. 

https://community.fitbit.com/t5/Sense/Sense-stuck-on-message-quot-Data-not-cleared-Sync-amp-Tried-ag...

https://community.fitbit.com/t5/Sense/Fitbit-Sense-Red-X-when-trying-update-software/td-p/5107207

https://community.fitbit.com/t5/Sense/Sense-doesn-t-update-and-shows-red-cross/td-p/5729941

Solved: Sense stuck on message "Data not cleared, Sync & T... - Fitbit Community

Tried holding the power button multiple times until my thumb and finger hurt.  The Red X will not go away.  I have unpaired from Bluetooth and reset the phone.  Fitbit on my phone is now synced with my Versa 4.  I want to give the Sense 2 to my daughter, but I can't until it fully resets.  I am at a loss except to contact support to replace it. 

[JuanFitbit]

@Debi_C , A warm welcome to the Community! Thank you for your message, efforts and sharing the threads that you already visited. 

It seems that you already tried the steps that can be recommended here in the Community! 

In this case, contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.

[Debi_C · Accepted solution]

Thank you for the response.  I did contact support.  I was eventually able to re-add the Sense to my account and get it updated and synced, then replaced it with my Versa 4.  Once I did that, I was able to then factory reset the Sense directly and cleanly.  

[JuanFitbit]

@Debi_C , Thank you for your reply and taking the time to contact Support. 
I'm glad that they could help you further. 

I wish you a lot of fun with the Sense.