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Unable to change clock face on Sense

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‎06-23-2022 21:40 - last edited on ‎06-28-2022 12:38 by Fitbit Moderator

‎06-23-2022 21:40 - last edited on ‎06-28-2022 12:38 by Fitbit Moderator

I have been trying for about a month to be able to set my clockface. Keeps saying there is no internet connection but when I go to wifi settings, it says its connected. I've tried factory resetting, phone reconnecting, contacting help desk and they would troubleshooting with me on the phone. I was told my phone was compatible. Finally after speaking with the third person, says they are aware of the issue. Any idea when it will be fixed?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-24-2022 05:02

‎06-24-2022 05:02

HI @Trini43210 - Gallery requires a direct internet connection, try with Wifi turned off but check the phone settings which may need adjusting - see No internet connection 

Author | ch, passion for improvement.

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‎06-27-2022 14:38

In response to Guy_

‎06-27-2022 14:38

Thanks so much. That worked.

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‎06-28-2022 13:21

In response to Trini43210

‎06-28-2022 13:21

Hi there, @Trini43210. @Guy_ Thanks for sharing your help.

 

@Trini43210 Thanks for the details provided, as well as the steps tried prior to posting. While I'm glad you sorted this out, I'm sorry you've gone through this experience. As you were told, our team is aware of this situation and they're working on it to identify a fix. I appreciate your feedback and rest assured it won't go unnoticed.

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