Unable to complete setup

[Arogance1]

I bought a Sense today.

Plugged in, its fully charged, my phone detected it and did the setup, went past setting up Wi-Fi.

Then, phone shows it, but the Sense says "Download the Fitbit app".

It won't move past this screen.

The app shows that I have no clock faces, and I can't install them until it updates, which it won't do either.

I tried rebooting it, and removing from the app and re-adding it, but it still won't progress.

Any assistance would be greatly appreciated

[NellyG]

Hi @Arogance1  What phone are you setting up with? Try THIS Help Article on set up issues.

[Arogance1]

Samsung Galaxy S10

It looks like there was an issue with the servers, as I've been able to complete the setup this morning

[NellyG]

Oh good - I'm glad you got it working. The S10 should work well with it.