Unable to install Clock Face on Fitbit Sense

[dachsielove]

I have tried many times over the past few days to install a clock face to my Fitbit Sense.  I keep getting the error message Unable to install.   Install failed.   Try again later.  I have uninstalled and reinstalled the app and rebooted the watch itself to no avail.  Help!

Moderator edit: subject for clarity

[Guy_]

Is your watch syncing correctly with your phone and did you restart the phone too?

Did you try clearing the cache?

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

[dachsielove]

Yea.  I have already done that as well.

[Guy_]

This is an unusual situation.

Probably best to contact Fitbit Support directly. They may be able to help you.