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Unable to place order for Sense

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‎12-02-2020 06:26 - last edited on ‎12-03-2020 10:54 by Fitbit Moderator

‎12-02-2020 06:26 - last edited on ‎12-03-2020 10:54 by Fitbit Moderator

I’m kinda sad about it because I order it once to have one day Delivery and it got canceled now I had to re order it and now it’s going to take 5-7 day 😩

 

Moderator Edit: Clarified subject

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‎12-03-2020 11:43 - last edited on ‎09-03-2024 16:30 by Fitbit Moderator

‎12-03-2020 11:43 - last edited on ‎09-03-2024 16:30 by Fitbit Moderator

Hi @Spikes. It's great to see you here in the forums.

Thanks for sharing that your Sense order got cancelled and I'm sorry that the shipping method changed. I understand how you're feeling about not being able to get your watch sooner. I've gone ahead and contacted our Support team so they can look into your details and provide you with more information about your order. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

See you around.

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‎12-06-2020 11:04

In response to LizzyFitbit

‎12-06-2020 11:04

I just went to a store to get it so it would be faster thanks for the help tho

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‎12-07-2020 10:18 - last edited on ‎09-03-2024 16:30 by Fitbit Moderator

In response to Spikes

‎12-07-2020 10:18 - last edited on ‎09-03-2024 16:30 by Fitbit Moderator

Hi @Spikes. I hope you're doing well.

You're welcome and thanks to you for keeping me posted. I'm glad you got this resolved by purchasing your Sense at the store. So you can take advantage of all its features, let me recommend to check the User Manual. If you have any other question, feel free to reply back so you can receive help from the Community.

Catch you later! 😊

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