Unable to select notifications - sense

[G4Gem]

I’m having intermittent issues with notifications on my sense from WhatsApp.  Under my profile, selecting Sense and then attempting to select notifications, it doesn’t allow me to do anything... doesn’t click through to anything.  All of the other options work!

[sancho90 · Accepted solution]

hi @G4Gem,

are you using an iPhone?

There is currently a known issue with the Fitbit iOS App: You cannot access the notification settings.

Fitbit is already aware of that. Please be patient to have the issue fixed. 

[BJI]

I don't get any notices between my Note 20 and my Fitbit. It started three days ago. I have turned off the phone, turned off the Fitbit,  uninstalled the app from my phone, relinked WiFi between my Fitbit and my phone, crossed checked all my settings on the phone and Fitbit and still nothing. No incoming calls, no WhatsApp notifications, no email notifications, no calendar notifications, no Fitbit notifications. Very frustrated.  HELP! NOT HAPPY.

[G4Gem]

Thanks for reply, yes using an iPhone so will sit tight for it to be sorted.

[sancho90]

Hi @BJI,

have you configured your notifications within the Fitbit app?

Have you allowed the Fitbit app to access your notifications from the Android system within the Android settings? If not you first have to grant permission that Fitbit can access and forward the notifications.

[BJI]

I was using notifications and then about 4 days ago they just stopped. I’ve been using notifications on the Sense since November 2020 without problems and with the Sense and Note 20 for about 10 days and then notifications just stopped. I only see the message that I am all caught up on the Fitbit but then look at my Note 20 and there areWhatsApp messages, Fitbit messages, etc on the phone that had not been seen. This morning I am trying a factory reset on my Fitbit.

[sancho90]

@BJI 

I don't have the exact settings for Samsung as I use Huawei. But roughly these Android settings could solve your issue:

• battery saving options: exclude the Fitbit app from any battery savings
• allow the Fitbit app to run in the background
• give the Fitbit app the permission to start itself / auto start and started by other apps
• don't fully close the Fitbit app - keep it running in the background - if available click the lock icon in the top right corner when you are in the app / task manager view of your Android device

To get started restart both phone and watch.

[BJI]

All of this is fine and good and has been done. The notifications were working duping until about 4 days ago. I’ve done all the things one would do without any change in getting notifications. Turned of and restarted Fit it and phone uninstalled and reinstalled the app on my phone. Double checking all the settings were right. Even did a factory reset. Still no notifications. Still just see the “You’re all caught up” message on my Fitbit.

[sancho90]

@BJI 

That the notifications are working for a few days is a typically behavior that some power saving settings does not apply shortly. They will apply as soon as you have the Fitbit app closed / or not that many times reopened, or your smartphone battery reaches the critical level (like less than 20 %).

Please note that most of these settings above will be gone if you uninstall the Fitbit app. So good to hear, that you have redone all the settings (not only within the Fitbit app but also in your Android device settings) after reinstallation.

Does your Sense synchronize at all? Do you see any error shown within the Fitbit app like "to get notifications working restart your phone"?

[NewGirl1967]

I’m having same issue. Is there a fix?

[sancho90]

@NewGirl1967 not yet, unfortunately.

For some a reinstallation helped. That's something you can try - if this doesn't help, please be patient to have a fix applied with the next app update.