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Unable to set up Sense with Galaxy S20 Plus

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‎01-11-2021 16:23 - last edited on ‎01-12-2021 16:25 by Fitbit Moderator

‎01-11-2021 16:23 - last edited on ‎01-12-2021 16:25 by Fitbit Moderator

I can't get my sense to link with galaxy s20 plus and I have scanned Bluetooth devices several times with no luck.

 

Moderator Edit: Clarified subject

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‎01-11-2021 16:29

‎01-11-2021 16:29

Hi @ShannonGarr  while the Sense uses bluetooth to connect to the Fitbit servers, it doesn't connect to bluetooth in the usual way. Click to read how to set up the Sense. It actually pairs to the email address, which is your account. See if this helps and let us know.

Stepping in the U.S.A. since September 2013. Android 14

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3 REPLIES 3

‎01-11-2021 16:29

‎01-11-2021 16:29

Hi @ShannonGarr  while the Sense uses bluetooth to connect to the Fitbit servers, it doesn't connect to bluetooth in the usual way. Click to read how to set up the Sense. It actually pairs to the email address, which is your account. See if this helps and let us know.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-12-2021 10:13

In response to Odyssey13

‎01-12-2021 10:13

What do I need to click on after I click on the link you sent me? Because I
am totally confused. Thank you Shannon Garrison
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‎01-12-2021 16:32

In response to ShannonGarr

‎01-12-2021 16:32

Hi @ShannonGarr. Welcome! It's good that the community is growing. @Odyssey13, thanks for stopping by to help this member.

 

@ShannonGarr, I'm glad that you got the Sense and before anything else, please make sure your watch is fully charged and to have the Fitbit app installed in your phone. Once that is done, please follow these steps:

 

  1. Turn on the Bluetooth and location services on your phone.
  2. Open the Fitbit app and tap Join to create your Fitbit account. If you have one, tap Log In and enter your credentials.
  3. Tap your profile icon at the upper left corner > Set Up a Device.
  4. Plug your Sense in to the charging cable and leave it there.
  5. Select your Sense from the list and follow the onscreen instructions.

 

Once this is done, your watch will appear in the Bluetooth settings and you can start tracking your data. See the User Manual to know more about its features and how they work.

 

Let me know how it goes.

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