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Unable to setup Sense after factory reset

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‎07-18-2021 13:14 - last edited on ‎07-19-2021 20:29 by Fitbit Moderator

‎07-18-2021 13:14 - last edited on ‎07-19-2021 20:29 by Fitbit Moderator

I have set my sensor back to shop settings trying to get up and running again comes up with little logo in diffrent langues but can’t get it to do anything

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-19-2021 20:36

‎07-19-2021 20:36

@1962Frank1962 Welcome to the Community Forums.

 

Thanks for your efforts while working on this situation prior to posting. Before anything else, let me explain that your Sense will show that screen since a factory reset was performed. However, I'd recommend the following steps to reconnect it to your Fitbit account:

 

  1. Remove your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Sense and follow the on-screen instructions.

 

Hope this helps.

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