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Unable to setup device lock or access wallet

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‎10-31-2020 18:20

‎10-31-2020 18:20

Not had long my fitbit sense but have yet been able to device lock it or set up a card into the wallet. 

I get the error invalid tracker trust payload. 6A84 grizzlyber::parsing error

 

I have already reset the watch once and no luck going forwards. 

 

I am in the UK and using huawei mate 20 pro. 

Most of the other things work however I do lose the notification usage quite often too. 

 

Suggestions please

 

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‎10-31-2020 23:37

‎10-31-2020 23:37

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

  • -Huawei P8 Lite
  • -Huawei P9 Lite
  • -Xiaomi Mi 6
  • -Huawei P20 Lite
  • -See these additional instructions for help resolving any issues using the Fitbit app on this device.
Best Answer