Verification email not received

[RealMavis]

Hi, I do not receive verification email. It's totally annoying. I've tired everything - including cleaning app cache. Could you please advise? 

Moderator edit: subject for clarity

[Rich_Laue]

Cleaning cache won't help. 

Your requesting the verification email from the Fitbit server, not the Fitbit app. 

You may have to contact Fitbit. If your email address bounced, Fitbit may have flagged it as a bad email. 

[WilsonFitbit]

Hello @RealMavis Welcome to the Community Forums! @Rich_Laue I appreciate your input! 

@RealMavis I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions.

Have a great day! 

[RealMavis]

Hello @WilsonFitbit I did conyact Support Team. However, my issue is not resolved.

[WilsonFitbit]

@RealMavis I confirmed with Support Team that you mentioned you will be contacting them soon. I recommend replying back to the case that was assigned to you or contact them one more time and make sure you refer to your case number so our team can continue assisting you from there and give a prompt resolution. 

Have a great day! 

[RealMavis]

As per sugestion update to my case:

1. I've been ask to verify my email again

2. I've been asked to log in log out again

3. I've been asked to check my junk box again

Odd is - I've received verification email at 1.27 am my time when I was sleeping and for sure didn't request for that. Of course link expired before i log in to my email box.

So far my case progress is - let me quote "I'll be glad to forward your case to the appropriate department for further assistance."

So sorry for me being annoyed but I have fully right to be.

[WilsonFitbit]

@RealMavis I'm very sorry for the experience and thanks for taking the time to provide your feedback! 

I've contacted Customer Support and I was informed that they replied to you yesterday. Your case is currently under review and once they have more details, they will be contacting you. Keep an eye on your inbox since you should receive an email soon. 

Have a wonderful day! 

[RealMavis]

@WilsonFitbit thank you for your support. I hope an email will come soon. 

I have 14 days to return the product, week passed already. However, I still count on receiving help an starting to use my Sense fully.

[WilsonFitbit]

@RealMavis Thank you very much for your patience! 

I contacted the Support Team and they mentioned they reached out to you via email yesterday. If you have further questions or inquiries about your case, I recommend replying back to the email they sent to you, so you can receive faster and further assistance from our team. 

Have a wonderful day!