Versa two screen won’t respond to touch

[MSWMOM1959]

Screen adversity two or not allow me to tap or swipe. I have an iPhone 16 and iOS

[MarioSFitbit]

Hi @MSWMOM1959 and welcome back to the Fitbit Community.  

Thank you for your message. I'm sorry to hear that the touch screen of your Versa 2 is unresponsive. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. I want to inform you that I moved your post into the "Other Versa Smartwatches" forum, since your device is a Versa 2 and it was originally posted in "Sense" forum. 

I am grateful for the troubleshooting steps you tried. 

Please try these troubleshooting steps for now:

• Manually sync your Versa 2: How do I manually sync my tracker or watch?
• Connect your Versa 2 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Versa 2: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?