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Watch died after swimming

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‎06-22-2022 23:36

‎06-22-2022 23:36

Sadly while my partner and I are away I left my fitbit sense on while swimming using the water lock while tracking. It was healthy during the swim but died when I got back to dry land. I put the charger on which revived it and switched it back on but that was it's last gasp! It was virtually fully charged before I swam with it. It was a present and will be out of warranty. Any ideas for some help?

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‎06-23-2022 02:14

‎06-23-2022 02:14

I believe these have a 2 year warranty and whenever I have spoken to Fitbit support they have been a great assistance. 

The Sense was released in September 2020, so really it should still be in warranty. 

I'd reach out to support and if it was a present that you received in new condition I'd expect it to be covered. 

You can contact them via the app very easily. 

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‎06-23-2022 02:40

In response to DawsyUK

‎06-23-2022 02:40

Thank you. That's very helpful 🙂 x
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