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Watch not charging

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‎11-13-2022 15:55

‎11-13-2022 15:55

My watch Sense won't change. Back of watch and charger pins have been cleaned. Any idea how to make it work?

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10 REPLIES 10

‎11-14-2022 03:42

‎11-14-2022 03:42

I too am having this same issue.. please help

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0 Votes

‎11-14-2022 20:02

‎11-14-2022 20:02

I am having the exact same issue.  Once before I had to reboot, and that fixed the issue.  This time I have rebooted and I have cleaned all of the contacts.  No charge.

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0 Votes

‎11-14-2022 20:57

In response to Moose69

‎11-14-2022 20:57

Same problem. Sense dead, unable to charge since WED 9 NOV.

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0 Votes

‎11-14-2022 22:06

‎11-14-2022 22:06

I am also having this issue. I haven't used my Fitbit since March now. 

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0 Votes

‎11-15-2022 01:20

‎11-15-2022 01:20

My sense not charging either, was about to buy new charger but now that i can see it is a problem for more than just me i won't bother!

 

Are fitbit in any danger of sorting this out?

 

This item might be old in your world but in mine it is only 22 months old and an expensive item that i can not afford to just discard! Also m y brother bought this for my 60th birthday so it is also sentimental!

 

Come on fitbit an answer would be nice and a solution would be even better!

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‎11-15-2022 07:03

In response to Budda39c

‎11-15-2022 07:03

Mine is only 6 months old-recvd it in place of the exploding ionic, which while it may catch fire at any time, worked until I mailed it in for the rebate. Does FITBIT monitor this site so we may expect an answer, or are we just talking amongst ourselves?

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‎11-15-2022 08:31

In response to angrydolphin

‎11-15-2022 08:31

My Sense keeps saying slow charge and it really is slow, we were traveling in October and staying in motels so I guessed slow charge was because of low voltage in our rooms but we have been home for weeks and I continue to use the same charger that came with the Sense and it keeps saying slow charge.  I cannot understand why.  This is not good, Fitbit please solve this problem.

 

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0 Votes

‎11-16-2022 06:50

‎11-16-2022 06:50

I am having the same issue and mine is less than a year old!  

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‎11-16-2022 20:03 - edited ‎11-16-2022 20:03

‎11-16-2022 20:03 - edited ‎11-16-2022 20:03

the only way to resolve it is throw it in the garbage and get anything other than a Fitbit. These things are absolute rubbish to charge. 

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‎11-21-2022 18:46

In response to TrevorC57

‎11-21-2022 18:46

All,

 

Other threads have stated problem is with stuck pin on sense charger.  Sure enough, one of my pins is flush with case and stuck, does not engage to charge the watch. Apparently very common and ticking a great many people off. Chatted with customer support and it was very quick-"I have a stuck pin on the charger" - "what is your address?" - "we are sending you a new charger cable."  Took two minutes.  See how long the new one lasts. 

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