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Sense screen went grey

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‎11-21-2022 15:14 - last edited on ‎11-22-2022 08:35 by Fitbit Moderator

‎11-21-2022 15:14 - last edited on ‎11-22-2022 08:35 by Fitbit Moderator

My sense also has a grey screen and no historical data

unable to contact customer support

is there a bigger problem??

 

 

Moderator Edit: Clarified subject

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‎11-21-2022 19:10 - last edited on ‎01-24-2024 09:02 by Fitbit Moderator

‎11-21-2022 19:10 - last edited on ‎01-24-2024 09:02 by Fitbit Moderator

Hi @CarmelAnne - do you see anything on the watch, is it possible that it is not charged?

If so have a look here - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

You should be able to chat with customer support via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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