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Water counts not correct when disconnected the FitBit app

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‎10-06-2020 21:22 - edited ‎10-08-2020 21:20

‎10-06-2020 21:22 - edited ‎10-08-2020 21:20

Hi,

 

I've found an issue where the water count isn't displaying correctly only when not connected to the FitBit app.

Reproduce below.

 

 1. Turn off Bluetooth on Android for make FitBit Sense standalone.

 2. Dashboard -> Water -> Click -> Record -> Click

 3. 0ml can not save.so I will set 100ml.

 4. Save

 5. 100ml count added.

 

So far, the behavior is correct.

 

 6. I can't press the OPEN button at the bottom because my smartphone isn't connected.

 7. Click the side button to return to the Top screen

 8. 100ml not added to the water counter [This is the issue]

 9. Turn on Bluetooth on Android for connect FitBit app

 10. Curiously, you'll see a water counter with 100ml added

 

Therefore,Water counts  not correct only disconnected the FitBit app.

This behavior means that when you go running with only fitbit Sense, you can't input the water counter well.

 

App:2020/09/30 android

Sense:44.128.1.42

 

I've been with Fitbit Sense ever since I bought it. I hope it will be improved this.

 

Thank you!

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‎10-12-2020 19:10

‎10-12-2020 19:10

Hi Fitbit Moderators,

 

I've found another issue where the water count isn't displaying correctly when not connected to the FitBit app.

Reproduce below.

 

 1. Turn off Bluetooth on Android for make FitBit Sense standalone.

 2. Dashboard -> Water -> Click -> Record -> Click

 3. SAVE (Point : Do not change the number on the counter)

 4.The initial value of the water counter is 500 ml.
　 Therefore, we expect to add 500ml to the record.
　 In fact, it adds a random number.

 5. Turn on Bluetooth on Android for connect FitBit app

 6. It seems to set the random number

 

What information can I provide to help your debugging?

 

Thanks,

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