Weather app doesn't show data on Sense

[jltermarsch]

For the past few months, the Weather App on my Fitbit Sense has been displaying "No Trans". The first screen displays correctly, then when you tap the screen the error message "-35439bde" displays, along with "No Trans". A subsequent tap gets numerous "No Trans" displayed. The weather information seems to be there, but no images. The words "No Trans" overlay weather information. Anybody have suggestions about what can be done to correct this?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome back to the community, @jltermarsch .

Thanks for letting me know about this situation in regards to the weather app on your Sense.

I would suggest you to restart your Sense and sync it, after this, check the weather app and let me know if it works, please.

[jltermarsch]

I have done those steps before and again, and no difference is seen. Same result as noted in my original report.

[jltermarsch]

I have done those steps before and again, and no difference is seen. Same result as noted in my original report.

[Heather-S]

@jltermarsch Have you tried a total factory reset of the device?

[jltermarsch]

What about the error message "-35439bde" ? What does it mean?