help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What should I expect after replacing my Sense?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2022 16:04 - last edited on ‎06-02-2022 12:18 by Fitbit Moderator

‎05-31-2022 16:04 - last edited on ‎06-02-2022 12:18 by Fitbit Moderator

Hi everyone, my Fitbit sense completely died. After talking with online support they decided to replace the Fitbit sense I have with a new Fitbit sense. Question is the replacement actually a new Fitbit sense or refurbished? I have to say I am very pleased with the support that Fitbit has given me and a fast response with replacing my fitbit

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎05-31-2022 16:18

‎05-31-2022 16:18

Hi @Carieb99  per the policy (click to read) you might get a refurbished unit. It all depends on what is available in their warehouse when your device gets there and they need to send one to you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎05-31-2022 17:24

In response to Odyssey13

‎05-31-2022 17:24

Thank you for responding. They shipped it out today. They didn’t say anything about returning my old one. I just assumed I would mail it back when I received the new one.

Sent from my iPhone
Best Answer
0 Votes

‎05-31-2022 17:55

In response to Carieb99

‎05-31-2022 17:55

@Carieb99  if you had needed to send the old one back, you would have done that before the replacement could be shipped. It will be much faster this way since you don't need to return the broken one. When you get it, set it up as a replacement device on an existing account.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-31-2022 18:00

In response to Odyssey13

‎05-31-2022 18:00

Thank you for you help. I have been reading other peoples comments. I hope I don’t have issues with my replacement I really like the watch.

Sent from my iPhone
Best Answer

‎06-02-2022 12:25

In response to Carieb99

‎06-02-2022 12:25

Hi there, @Carieb99. @Odyssey13 Thanks for stopping by to help our member.

 

@Carieb99 Thanks for your questions, and the details provided. As our friend mentioned, depending of our inventory, you might receive a factory-certified refurbished product as a replacement. These are typically products that were returned to Fitbit unused; and they were tested and determined to work like new. I appreciate your concerns and you'll receive further instructions about what to do with your defective watch.

 

If you have any other question about your case, my best advice is to reply back to the last email sent by our team, or start a new interaction. That way our team can review your details and provide you with assistance. To get connected with them via chat or phone, just click here.

Best Answer