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When I return my Sense, do I have to return everything?

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‎08-31-2022 08:28 - last edited on ‎09-01-2022 07:06 by Fitbit Moderator

‎08-31-2022 08:28 - last edited on ‎09-01-2022 07:06 by Fitbit Moderator

hi when returning things do u return everything? um mean the straps the charger and the. pebble or just return the pebble?

 

 

Moderator edit: updated subject for clarity. 

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‎08-31-2022 13:54

‎08-31-2022 13:54

@colin.finne6I'm going to flag your post to get moderator clarification.  I've never returned a Fitbit.  I see from your other posts that you are returning a device for replacement.  I have seen posts where a user sent back everything for replacement, but then only got a pebble in return.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-31-2022 13:54

‎08-31-2022 13:54

@colin.finne6I'm going to flag your post to get moderator clarification.  I've never returned a Fitbit.  I see from your other posts that you are returning a device for replacement.  I have seen posts where a user sent back everything for replacement, but then only got a pebble in return.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-01-2022 09:27 - last edited on ‎03-31-2024 11:28 by Fitbit Moderator

In response to LZeeW

‎09-01-2022 09:27 - last edited on ‎03-31-2024 11:28 by Fitbit Moderator

Thanks for getting back to us and for sharing your question @colin.finne6. 

Our team must let you know what you should return. Please stay in touch with them and follow their instructions. 

Thank you for the heads up @LZeeW.

Andrea | Community Moderator, Fitbitp>

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