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Will I be charged when the Sense ships?

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‎09-23-2020 09:32 - last edited on ‎09-24-2020 17:30 by Fitbit Moderator

‎09-23-2020 09:32 - last edited on ‎09-24-2020 17:30 by Fitbit Moderator

When I go to check the order status for my Sense, the order is still pending. My card hasn't been charged yet. When my card gets charged does that mean the device will be shipped soon?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-23-2020 09:45

‎09-23-2020 09:45

Hi @Hadden8176  when the item ships, your card gets charged. Early Christmas present for yourself? Sweet!

Stepping in the U.S.A. since September 2013. Android 14

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‎09-24-2020 03:40 - edited ‎09-24-2020 03:40

‎09-24-2020 03:40 - edited ‎09-24-2020 03:40

My card was charged on Monday 21st but it still hasn’t shipped. I called them this morning as they said it would ship tomorrow. As I’m in the UK I therefore have to wait an extra week for delivery when I could just go and buy one in a store tomorrow. This is not what I expected from the preorder 😡

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‎09-24-2020 07:47

‎09-24-2020 07:47

Not in my experience. Fitbit took my money over 3 days ago on preorder 31 Aug 2020 with no sign of any shipping...contacted Fitbit who replied with some vague stuff about my order being  "sent over to the warehouse." seems to be a long time at the "warehouse"...so much about Fitbit's  payment on shipping and they're running out of time to that statement about the 25 September 2020!   

 

 

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‎09-24-2020 07:52

In response to NexusOne

‎09-24-2020 07:52

Similar experience (also in the UK)....it would appear given past difficulties with Fitbit sales organisation, best avoid with them and use Amazon or whoever for quicker and easier  purchase...

 

Maybe, Fitbit will improve once they become Google?

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