help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't swip

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2022 15:50

‎09-05-2022 15:50

Hi. I have the fitbit Sense

 For some reason it won't swipe left, right, up or down. Have any idea why & how to fix it

Best Answer
0 Votes
1 REPLY 1

‎09-05-2022 20:12

‎09-05-2022 20:12

Hi @Oct051959  - thus can happen if you have the Always On enabled.

 

Try double tap the screen till it changes and then swipe the face to the right to get to Quick Settings and remove Always On and enable wrist wake, also check the other icons are correctly set 

 

If it's not that try a restart by holding the button for 8 seconds till it vibrates and the logo appears.

Author | ch, passion for improvement.

Best Answer
0 Votes