ZONE MINUTES JUST DON'W WORK

[FitbitUser1112]

I bought a Sense in September 2021. I have had a series of problems with it.

My last case number (as per Fitbit’s subject line) was: Re: Sense - Other - iOS - #44923790    [ ref:_00D40N2lj._5005a25L5Py:ref ]

That is when Fitbit decided to replace my Sense.

The new/replacement Sense arrived 5-6 days ago. And three days of wearing it has indicated that it is again a faulty piece.

I have not been well for the past few days, so have been confined to my apartment. The figures in the table below do not suggest a great deal of exercise. In fact, they indicate an almost total lack of exercise. Yet the table suggests that I am averaging over 330 zone minutes every DAY (while your WEEKLY recommended target is 150 zone minutes). Is that even remotely possible - or at all acceptable?

	April 29	April 30	May 1
Steps	2434	2485	2175
Km.	1.69	1.73	1.52
Floors	0	0	0
ZONE MINUTES	381	284	329

I have already done a re-start. What do I now do?

[LokeAa · Accepted solution]

Zone minutes are connected to heart rate. I can think of two explanations. A) You haven't been feeling well, is your condition elevating your heart rate? B) Within the Fitbit App, your heart rate settings are incorrect.

[FitbitUser1112]

Your observations are highly appreciated.

You raise two hypotheses:

1. My heart rate was elevated because of illness
2. The heart rate settings are incorrect

The first hypothesis is absolutely correct. I was quite unwell for a couple of weeks and my heart rate may have been elevated – but I was not monitoring it. In fact, I rarely monitor it.

Re: the second hypothesis, I did not know that heart rate could be set on the Sense. Any help on this feature would be most welcome.

Thank you.

[NellyG]

Hi @FitbitUser1112  Go to THIS Help Article on Heart Rate. Keep scrolling and you eventually get to the section on how to customise your Heart Rate Zones