In August of 2020 I ordered and paid for the new Sense on your website. It wasn't shipped until December sometime. My Sense has lasted only a bit over three months. For the last month I have had nothing but problems.
First issue was doing a restart. The person I was chatting with had me do repeated restarts, but nothing happened. I was requested to send a video and was told my fingers weren't were placed properly, but holding my phone and trying video a restart procedure was nothing short of challenging. This person I was chatting with, didn't see to me, very knowledgable with the Sense and nor had good customer service skills.
Now, instead of charging, the charging process depleats my battery. I tried to gently clean the posts and and corresponding openings on the Sense based on support help page. It charged only once and now won't charge, just drains the battery.
Since my Sense is less a year old and still under warranty can you consider replacing my Sense.
I look forward to hearing from you.
Regards, Adele A.
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