"Button" getting pressed when I bend my wrist

[Skittah]

Hello, the side "button" on the sense appears to be incredibly sensitive and not sensitive at the same time. It often gets pressed and then locks up my screen when I bend my wrist. When I try to use it in they way it's intended to be used, it never completes the action I think it should be doing. Is anyone else having issues with this? I wear the watch on my non-dominant left wrist and it's super frustrating to look at my brand new watch and see it jammed up on the "clocks" app.

[WehuttyWanker]

I just find it awkward and hard to activate at times, I've never had your problem with it pressing accidentally. I'm right-handed, but weirdly enough, also wear my Sense on my right hand.

[SunsetRunner]

It happened with me until I deactivated ALEXA and any function associated with pressing the left button, except from going back to the main screen.

It kept being activated while performing weight related exercises and froze the watch several times. Plus the constant vibration was bothering me.

[vlad-bezden]

I'm having the same issue all the time when I exercise. It puts my exercise mode on pause. Not only that but it activates my exercise activity (which is assigned to the left hold button) for at least 10 times per day. It also happened to me several times when I was asleep.

[sirkuttin]

Yep. Justify my watch yesterday and this is happening to me. I don't want to disable it but I want it to stop going off all the time. I might have to return this. 

[Erie2014]

Yes!  Just moving my wrist around keeps pressing the button and changing settings. 

[bobby2478]

It would be helpful to know which wrist people are wearing it on when they experience issues. I have it on my left wrist (so button is facing my arm, not my hand) and I never experience accidental pushes. If it were on my right wrist and thus the button was facing my hand, I could easily see it getting pressed accidentally.

[SunsetRunner]

Left hand, keeps getting pressed with squat ecercise., Overhead shoulder presses.

[Raz124]

Left hand and gets activated multiple times during bike rides (when wearing gloves). Switch to right hand at times as the band is causing irritation and button activates during cycles (as above) and also during yoga. Really annoying. 

[Missy1436]

This is starting to drive me crazy.  Purchased a week ago and this keeps happening during my workouts.   Very disenchanted.  I’m thinking about returning and going back to my versa.  

[Blue_rose123]

Good idea! If the button is on the opposite side, this issue wouldn't occur. Thanks 🙂

[Ryu6000]

Yep, same. 

[Clove6060]

Wear it on the other wrist. Button facing forearm.

problem solved. 

[lablover55]

Same, I am right handed and wear it on my left wrist. No issues..Plus, I have the watch on the opposite side, so if the hand is bent, the button does not get touched..

[Ryu6000]

I don’t think this solution works for everyone. I’ve tried wearing the sense a variety of different ways, including your suggestion, which is the way I normally wear a watch, and the button still gets pressed. I noticed that the button can get pressed even if pressure is applied to the bottom of the watch. The Sense is way too sensitive. I’ll probably be returning mine and reverting back to my charge because of this, unless fitbit comes up with a solution. 

[Clove6060]

Well if the solution is to make the button less sensitive through software,  I’m up for that at all.

It seems to me the only other solution would be hardware change and that’s not gonna happen.

I did push down hard on my watch near the button and it did illuminate.  I removed the TPU protector and pushed hard again. It did not activate the screen without the TPU protector.

[djkojent]

Having the same problem, I can make it happen by taking my watch off and pressing the back of the watch. Biggest issue is when it pauses my exercises 2 minutes in 

[SunsetRunner203]

Absolutely the same here.

I cannot believe the product went out to the market like this, and still is here, unchanged, for more than a year.

I've had it for a week. I've been wearing it on both wrists -- wearing on the right triggers the button when I move my hand upwards, towards the watch; AND also when moving my hand downwards, away from the watch, in effect giving the watch a push from below (which happens when waring on the left wrist as well).

And yes, when I actually do want to press the button, it often simply does not respond. Hilarious. 95% sure I will be returning it just because of this. Otherwise I really liked the watch.

[craftygater]

I bought a sense last month. I love if except for one thing. I wear it on my left wrist. The button is on the left side of the watch. Every time I bend my wrist the button gets pushed and most of the time the play music screen is activated and when I look at the watch I have to remove the screen to get to the time. It is very annoying. How can I deactivate the music screen since I don't use it anyway. Or is there another way to stop the screen from changing each time I bend my wrist

[craftygater]

Wrong.  Problem not solved.  I wear on left wrist with button on arm side and button is getting pushed and changing screen many times a day.