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"End Exercise" Button Sense

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‎10-21-2023 07:59 - last edited on ‎10-23-2023 07:53 by Fitbit Moderator

‎10-21-2023 07:59 - last edited on ‎10-23-2023 07:53 by Fitbit Moderator

The button to end exercise is not working. I tried a factory reset. Still not working. Noticed numbers on left side of screen would also not work when trying to enter passcode. Disabled passcode. Everything else seems to work fine but I still can't end my exercise session and it's driving me nuts. I have to do a hard shut down to get the screen to go back and I can no longer track my runs because the only option I have is to Pause my workout. Any help is greatly appreciated! I also tried changing my clock face. No dice.

 

 

Moderator edit: edited title to clarity

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‎10-23-2023 07:54

‎10-23-2023 07:54

Hello, @KimBilbrey Welcome to the community!

Thank you for your efforts with the situation you had with the exercise app. I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

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