watch glass

[ShelleyBoull]

the glass front disconnected from my watch base.  It still works, just the glass face does not stay on.  It's like the sticky stuff sealing it came loose.  where would I get this fixed and has anyone else had this issue?

[Gr4ndp4]

Hi, @ShelleyBoull , you should talk to "Customer Support" using the Chat facility or phone for a prompt response. Alternatively, contact them via the app on your phone.

Cheers

[down_and_out]

Happened to me just a little over 2 hours ago while driving.  Slow turn and the face popped off.  Have occasionally clicked it down and it stays in place for a little while and as with your experience the connections are still there between innards and the face so can read data. 

Was hopping to find a straightforward solution other than attempting to use small amounts of crazy glue to hold it in place.  Between faulty charge cables, slow charging, false stair counts and now this I admit waiting until it fails completely before replacing no longer seems an option.

[down_and_out]

 On a different forum a user provided this solution: scrape off the remaining sealant/gasket and use a small amount of Permatex Clear RTV silicone sealant.   He claims good success and posted follow ups on the durability of the repair.

People would have to be comfortable with doing something like this, but with a few toothpicks and patience it should be a fairly straightforward repair.

My Screen is hanging to the watch by the smallest little bit of gasket on the side where the wire harness connects to the screen back.  Cutting the gasket with an exactor blade and then scraping carefully to make sure the failed gasket pieces fall outside the machine looks very doable.  Then squeezing the sealant on to a piece of cardboard and dipping a toothpick in toothpick up small amounts to spread on the case edge where the screen edge sits and the back of the screen is easier than repairing most objects. 

I will take a picture of the failed gasket to have a reference on where to place the sealant. 

The watch is useless as is so the risk is small.

Its either that, using some clear tape along the corners and giving up on the idea that it is water resistant or having custommer support offer me a 35% coupon to buy a replacement fitbit from options they selected.

[HyTeK]

https://community.fitbit.com/t5/Sense/Sense-Screen-just-fell-off/m-p/5111481/highlight/true#M47501

It’s common. And the warranty sucks. Fix it yourself with above how to, or go buy a new one. (fixed mine a while ago and no issues)