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Breathing Rate doesn't work

‎09-11-2021 01:58 - edited ‎09-11-2021 14:27

‎09-11-2021 01:58 - edited ‎09-11-2021 14:27

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Never worked. Had some random records and that's it. Who else has still this same issue?

Best Answer
6 REPLIES 6

‎09-12-2021 07:20

‎09-12-2021 07:20

Please see this article: https://help.fitbit.com/articles/en_US/Help_article/2463.htm

Are you wearing your band during night ? 

Best Answer
0 Votes

‎09-12-2021 08:20

In response to SebWotan

‎09-12-2021 08:20

You don't think u think it would be dull to complain for something that doesn't work when not worn? So yes obviously I wear it during my sleep. I appreciate the help but I have already tried all the tricks in the hat.

Best Answer
0 Votes

‎09-12-2021 09:57

In response to Matty70

‎09-12-2021 09:57

Well you would be surprised sometimes that people ask for help and you discover they do not actually use the product. Anyway, in this case, I would say contact Customer Service and request an exchange, it seems your band is simply not working as it should and you should get a free replacement.

 

Best Answer
0 Votes

‎09-12-2021 10:07 - edited ‎09-12-2021 10:07

In response to SebWotan

‎09-12-2021 10:07 - edited ‎09-12-2021 10:07

you are right and I didn't mean to be rude, you were making a point, I know exactly what you mean. The problem is not in the device, it's in the software. The device was already changed back in March an the issue was not fixed, therefore is not linked to the device. For nearly 6 weeks I had readings  only on Tuesdays and only if the app was left open during the night. Then two weeks ago it stopped, which means they must have tried to fix it and they didn't get it right. You would expect to contact me to discuss how odd that was, because I let them know. Nobody contacted me, they have a new device to launch and they are too busy with that. M not blaming the customer service, but if you look around you will see lots of comments on the poor R&D of such devices 

Best Answer

‎09-13-2021 02:17

In response to Matty70

‎09-13-2021 02:17

As luck would have it, for the first time this night, my Breathing Rate is also not showing up

Best Answer
0 Votes

‎01-27-2022 08:56

‎01-27-2022 08:56

Breath rate on my Charge 5 has never worked since I got it about 3 weeks ago. Fitbit Support had me try all sorts of things and in the end admitted it is a "known issue".  That really irritates me that they continue to market that the Charge 5 has breath rate capability when it does not.  False advertising.  They need to issue a statement that this metric is not provided by Charge 5..

 

Best Answer