Charge 3 won't track steps or sleep after recent update

[Wrigley1122]

I recently updated my CHarge 3 and now it won't track sleep or steps.  Only shows time.

[HereAgain]

Same! Mine has outrageously high heart rate, won't track sleep, hardly syncs, gives me over 300 min of activity where it used to measure less than 15 at work. At night it toggles between all these new screens and keeps me awake. A charge that used to last 4-5 days now lasts barely 48 hours. It's  completely unreliable and the data is invalid. Also says I walk 11 floors a day.. on a floor of a dept store. Customer service chat fairly useless. Just like fitbit. I hate this thing now, it was expensive and how ironic is it that they sent pre-order info for new devices at the same time the update screwed up our trackers. 

[MarciM]

Hi @HereAgain & @Wrigley1122 

I'm sorry to hear both of you are having issues. I've been seeing similar posts and a factory reset seems to be fixing the issue. 

First try restarting it and then if that doesn't work, move to a full reset. 

Restart Charge 3
If you can’t sync Charge 3, or if you have trouble with connected GPS or tracking
your stats, you can restart your tracker from your wrist. From the clock face, swipe
to Settings and tap About > Reboot Device.
If your tracker is unresponsive:
1. Plug the charging cable into the USB port on a computer or a UL-certified
USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port.
3. Press and hold the button on your tracker for 8 seconds. Release the button.
When you see a smiley face and the tracker vibrates, the tracker restarted.
Restarting your tracker reboots the device but doesn't delete any data.

Erase Charge 3
If you want to give Charge 3 to another person or wish to return it, first clear your
personal data:
On Charge 3, open the Settings app > About > Clear User Data.