Device stopped recording sleep stages November 13

[JoanEss]

 My device stopped recording sleep stages on November 12!   I’ve turned the device on and off, I’ve verified the settings, but I can’t get any “hours in sleep stages“, what do I need to do? 

[rosslevy]

the same thing has happened to me

[rosslevy]

Just out of the blue -The sleep stages function stopped working

Any clues as to how to get this going again?

Ross

[KLRitchie]

The same thing happened to mine.  How do we get the sleep stages back?  (deep/light/REM)

I find that important to me.

[rosslevy]

Yes --- I wonder how many others have had this happen. It seems very odd

[JoanEss]

 How do we get  fit bit to address this issue? 

[SunsetRunner]

I have had this issue as well. The only thing that seems to help is to make sure your watch is fully charged. But even that is not a guarantee. Two nights ago the watch said I slept for 2 hours, then nothing for 3 hours and then it said I slept 1.5 hours! Even though I was asleep the whole time!

Then last night it had me sleeping 6 hours straight through and I had not charged the battery!

[Menamaria]

I’m having the same problem 

[JoanEss]

Any idea how we get Fitbit to fix this problem?

[KLRitchie]

Wsh a fit bot personal would read these posts and address the problem!  

[kawaiiko]

Have you tried restarting your fitbits?  

https://help.fitbit.com/articles/en_US/Help_article/1186

[JoanEss]

 As I stated in my original posting, I have turn the device on and off, numerous times, I have checked all the settings, numerous times, all to no avail. I have checked fitbit’s help topics and there has been nothing addressing this issue. How does one get fitbit to reply to  these complaints?