Feedback for Sleep Score

[Forbesm]

I just wanted to pass on that the new feature "Sleep Score" absolutely sucks. I have sleep Apnea and it's important to know at a glance my sleep patterns and hours documented for sleeping. Your new invented score makes it impossible to know the hours, rhythms and segments. It was a stupid idea and now I have no idea how many hours I've slept.

Stop trying to 'make it better' by introducing your own verbiage that is essentially worthless in order to make your service look cool.  I want practical, usable data and it seems your moving away from that for a more colorful language that makes your product less enjoyable or usable.

Moving the menus around, making one touch review of history and online tracks of activity harder to get to is just the degrading of your basic job which is to track my activity in the easiest way possible.  You'd think you hired Microsoft engineers because their job is to make Windows as unfriendly as can be with verbiage that requires taking classes, and just moving icons around to different sub-menus just to make it look "fresh". STOP IT, you're ruining something really great!  Let me set MY OWN methods of data read-out so I can go back to hours slept not your new stupid score.

I tried your live chat support, their answer "Alejo Ch: There are 2 versions of sleep score: free and paid. The paid version is part of Fitbit Premium. The free version isn't part of Fitbit Premium."  So what he is telling me that since I don't pay a monthly fee now you're making the data worthless?!  Thanks for turning into yet another slimey company only driven by money and not health as you started out to be.

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

Hello @Forbesm, thanks for posting and your feedback. I will gladly assist. 

Please note that you can still check different details regarding your sleep log. You also get the amount of time you spent asleep on each log. Tap on the sleep log to get further details. If you wish to see an average sleep time for a week or month, follow these steps:

• Open the Fitbit app
• Tap on the sleep tile
  • At the top you have a column chart, which you can swipe on. 
• Swipe left on the chart until you reach the last one.
• Tap on the chart. You will get the weekly average. You can also check a monthly average. 

Hope this helps. Thanks again for the feedback. 

If you have any other question or concern, please let us know. 

Greetings

RodrigoM | Community Moderator, Fitbit

[justdisa]

But not at a glance. Buried in the menus. You nerfed functionality to pressure people into buying premium. 

[RodrigoMFitbit]

Hello @justdisa, welcome to the forums! We appreciate your feedback. 

Note that this stat "weekly average sleep time" is not part of the Fitbit Premium features. You can find out more about Fitbit Premium with the following link: Fitbit Premium - click here. 

Wish you all the best with your Fitbit device. Happy stepping. 

[justdisa]

I'm aware that weekly average sleep time is not part of premium. That is the problem.

You bumped it deep into the menus in favor of Sleep Score, which is a meaningless, unactionable black box of a stat with marginally more utility for premium users. Let me say this again: You nerfed functionality by burying something a lot of people use and featuring something that is only (even a little bit) useful to premium users.

[RodrigoMFitbit]

Hello @justdisa, thank you very much for your feedback. We greatly appreciate it. Developers must have their reason to proceed with the new app features. At least you now know how to check the desired stats. 

If you have any other question or concern, do not hesitate to contact us. Regards!

[jrevans]

I am on an introductory premium program.  I no longer receive sleep scores with the accompanying data which I find extremely helpful.   I bought a Fitbit specifically to track and improve my sleep.  How do I activate the sleep score?  I have spent way too much time trying to figure this out.  Please help.  

[BBMCollins]

I too purchased for the sleep data. All I see is how many hours I slept and if I was restless. What happened to detail stats like sleep time in REM? I’m in the introductory premium phase, time to cancel?  Maybe this is just a fancy price to track steps...

[WilsonFitbit]

Hello @jrevans, @BBMCollins, welcome to the community forums! 

I'm very sorry for the experience. Please note that in order for you to receive a sleep score, you must receive sleep stages. There are some scenarios that prevent your Fitbit devices to register sleep stages. 

Please consider the following: 

1. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
2. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
3. If you slept for less than 3 hours.
4. If your device’s battery is critically low.

For more information, you can see: What should I know about Fitbit sleep stages?

Hope this helps!