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FitBit Flex sleep mode

My FitBit Flex is no longer registering sleep mode and I have not been able to determine why.  Logging into my account, I am seeing a message that "My device does not support this feature".

 

Up until a couple of days ago, I was tracking my sleep.  Yes, I have reset my tracker but that hasn't helped.

 

As well, just this morning, I sync'd my tracker and was at 3,900 steps.  After resetting the tracker again, my steps are registering the same number as yesterday's steps (13,695 for today and same number for yesterday) -- even after resetting tracker a couple of times.

 

Can anyone shed any light?

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Mysterious you receive this message onto your account @HMoniz

 

Feel free to contact the Fitbit Support Team (Click here to contact)

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