My flex won't log sleep some nights

[turkeytrotter]

I put my flex into sleep mode when I go to bed and take it out when getting up. Why is it not logging my sleep?

[steff]

Great question.  I would like an answer too!

[_dt]

Are you sure you're getting it into and out of sleep mode correctly?  For the Flex, tap it twice to wake it up.  You should see the lights light up in sequence, then stop with one or more lit which shows your goal progress.  Immediately after the lights go out, tap it again several times (don't count, but around 5 it should switch modes). After the lights go out, confirm it's in sleep mode by tapping it once or twice again and you should see two lights come on and dance. See the help articles under settings-help about help mode.  https://help.fitbit.com/customer/portal/articles/176101-how-do-i-track-my-sleep- .  To switch back from sleep to normal, again tap twice to wake it up (two lights dance).  Immediately tap rapidly 5-6 times until all of the lights light up.  When the lights go out confirm the mode changed by tapping twice again and you should see the lights light up in progression again showing your goal progress.

[_dt]

correction, see the articles about "SLEEP MODE" not "help mode".

[turkeytrotter]

I do it exactly that way. Sometimes the next sync it will ask if I forgot to log my sleep, so apparently it didn't work on those occasions.

[_dt]

It happens sometimes; I wonder if I'm tapping it in my sleep. Just log it on the sleep log page. fitbit.com/sleep

[shannontanner]

I am  having the same issue did you find a resolution? Sometimes it works and sometimes it doesn.

[_dt]

When it doesn't work, just go ahead and log it on the sleep log page.

[smellie]

I've been off FitBit for awhile (since late December) and starting to pick it back up. In the past I haven't really had issues with the sleep logging and lately I have been having the same problem that's being discussed here. I've been putting it into sleep mode when I go to sleep and taking it out when I wake up. Sometimes it syncs and sometimes it doesn't.

I can't be bothered to remember what time I fall asleep or make note of what time I wake up. It just seems like a hassle to have to go into the app to log it. (Sorry, not trying to sound whiney...it's just disconcerting when something that has always worked fine doesn't work anymore).

Anyone have any answers as to why this is or any solutions? If I have to start logging it into the app, I will but I'm just saying...

[k9smom]

I just got the flex.  It seems a lot harder to get it in and out of sleep mode than with the Force.  I just checked mine this morning to see how long I slept cause I kept waking up last night....and sure enough I didn't take it out of sleep mode like I had thought.  It is harder to figure out than the force.  I suppose I will get used to it eventually.  

[Sandjean]

I had this problem also, but I discovered if I kept trying to log it into the website, it would eventually log my sleep. I also wear my flex to sleep.

Here's how I solve the problem: The website will tell me that I forgot to log my sleep but logs everything else okay. I know that I set my flex properly for sleep.  I then close the website and go back in. If that doesn't work, I use the little reload arrow in the address bar. Sometimes I do this once or twice. It then logs my sleep appropriately. While I'm doing this I make sure my wrist is near my computer.

I usually only have to do this once or twice. Occasionally I have to do it three or four times. Try it and see if it works for you.

[turkeytrotter]

Thanks, that is helpful!

Sent from my iPad

[RussellG]

Isn't the point of the sleep log that it keeps track of restless sleep and not only logs the time you lay down to sleep and when you get out of bed? If so, the idea of a manual log would seem to defeat the purpose. 

Mine is less than a week old and doesnt seem to work for sleep logging at all. Should I ask for a new one?  Or likely that the new one won't work either..?

[RussellG]

Don't know if this helps anyone... but the instructions from fitbit seem to be off. I just spent some time playing with mine and realized that my fitbit was not in sleep mode at night. Tapping it twice the lights go from left to right and leave some lights blinking at the end showing step progress. I tried this multiple times to try to get it into sleep mode. Every time it was the same sequence. 

To get it to vibrate and show a new pattern indicating sleep mode I tapped it once, twice, three times etc. It finally worked when i just went overboard tapping it about 5 times. Same thing to get it out of sleep mode. 

Will see what happes tonight. Curious to see if it logs correctly. Of course, if it does and I see how poorly i'm sleeping, I'm not sure what I'll be able to do about it. . . tricky FitBit...tricky.

[turkeytrotter]

Mine seems to be working now so I wouldn't give up. Someone suggested (and it seems to help) this: when ready for bed, first tap twice to get normal logging mode dots, then tap rapidly several times until the two dot sleep pattern appears. In the morning, repeat in reverse. First tap to get sleep mode dots flashing, then tap rapidly to get into normal mode. Sometimes this takes a couple of tries. It seems important to have the flex recognize the current mode b4 changing it. Hope this helps you as it did me. I also changed the sensitivity in settings in my online acct and now wear on my dominant wrist.

Sent from my iPhone